Help

You may find yourself using this section frequently since we will be updating the site as soon as we get feedback on the overall service. Please don’t hesitate to contact us with your questions.

Find/Reply to listings

1. Search

Depending on which category you find yourself in, certain fields precede the title of the listing (‘BMW’ in Cars or ‘To Rent’ in Property for example.) Under the title of the listing you will find the following information: Zone / Neighborhood / Category / Subcategory (note that the non-required fields don’t appear).

If you are interested in one of the listings, you can click on its title to look at the rest of the ad. On this new page you will find all the details, including the contact information, a scaled-down version of the primary photo, as well as the user’s comments.

At the bottom of the page, links allow you to select the listing (in this case you will receive an email with the contents of the listing) and send it to a friend or receive all similar listings placed in the same area each day in your inbox.

To make navigation easier, the route you have come to get where you are is always inscribed as a line at the top of the page. It shows you how many pages you are from the bey3.com homepage. Just click on one of the sections.

Post a listing

1. How to place an ad

Click on “Post a FREE Ad” at the top of any page and follow the instructions. Be sure to place your listing in the correct category and area as we are a local site.

To attach photos, click the button and you will be asked where about you store your photos on the computer (don’t panic though, we do not have access to your computer!) Then you simply return to the photo page before clicking “Continue with this ad”.

If you have used bey3.com already – you are now done. You will receive a confirmation email and you don’t need to do anything else – your listing is already on the site. If you are a bey3.com user but are not recognized automatically, you can enter your email and password directly on the homepage (or register an email address and password), prior to placing a listing.

2. Our scanning system (text and photos)

All the listings are automatically scanned. Each listing containing certain pre-selected words is examined by our team before being published.

If you see your listing published on bey3.com but without photos, it’s simply because they have not been reviewed yet. The operation can take a little time and we apologise for any delay. You will receive a confirmation email once your photos are published.

3. How to manage your ads

Each email we send you to publish each listing contains a link which allows you to modify or delete that particular listing. The homepage, when you are logged-in, has a series of links on the left under ‘Your Listings.’ Click on a particular listing to modify / delete it.

4. Important

You agree not to post the same item or service in more than one classified category or forum, or in more than one metropolitan area.

FREQUENTLY ASKED QUESTIONS

Managing My Ads and Account

How do I delete my ad?

If you are a registered bey3.com user, sign in, click then click Manage My Ads. Click the Delete link next to the Ad you would like to remove.

Remember you don’t have to register to post on bey3.com. If you did not go through the optional registration process, then you can delete your ad by using the Delete link found in the posting confirmation email we sent you when you posted your Ad. If you’ve lost or deleted this email, contact us and we will send it to you again.

Please remember to delete your Ad after you have sold an item.

Where is my ad? I can’t find my bey3.com ad

Some Ads may be delayed by up to 24 hours before they are posted on the site. This is done to help stop SPAM and such bad Ads from being on bey3.com. If you can’t find your Ad in search results, there’s a good chance it was delayed.

How can I make changes to my ad?

If you are a registered bey3.com user, sign in, then click My Ads. Click the Edit link next to the Ad you would like to change.

Remember you don’t have to register to post on bey3.com. If you did not go through the optional registration process, then you can change your ad by using the Edit link found in the posting confirmation email we sent you when you posted your Ad.

I forgot my password. How do I reset it?

If you forgot your password, click the “Forgot your password?” link on the sign-in page to have your password emailed to you.

If you are having issues with signing in, remember that you don’t need to have a user account to use bey3.com.You can edit and delete your Ads by using the confirmation email we sent you when you first posted your Ad.

Why was my post deleted?

Generally, the listings are deleted for one of these reasons:

a) The listing does not belong to the city where it is posted

b) The listing is repeated in one or several categories

c) The listing has received many flags by the users of bey3.com

d) The listing does not adjust to the terms of use

e) It is an answer to another listing

f) We have received a complaint related specifically to the listing

bey3.com reserves the right to remove listings according to the terms of use.

We hope that you understand our decision.

What happens with old listings?

When the showing time of a listing expires or it is deliberately removed, it disappears from bey3.com because in any of the two reasons, the intention of the advertiser is indeed to avoid his contact details to continue appearing in bey3.com.

These ads cannot be reactivated, as well as it is not possible either to access any information contained in them.

Can I post a listing in all cities?

bey3.com is a local community with the aim to put in contact people who live in a city.

When you post a listing, it only appears in the city in which it is published. To maintain the bey3.com’s local character, please, post the listing only in your own city.

Can I post a listing to give my opinion?

We don’t have this option yet.

Can I post a listing to answer to someone?

No, to answer advertisements please use the contact information (for example, telephone or email) that appears in the listing.

If you see a listing without contact details, please help us and let us know about it.

How can I change the email of my listing?

At this moment there is no automatic functionality to change the email address of a listing.

The only thing that you can do, so far, is to delete your listing and to bump it up again with the new email address.

How to reduce the size of an image?

There are several programs that allow changing the size of the images, that are free and can be used to change the size, to cut out the images, to turn them, to apply some effects to the images and to keep them organized, too.

For any specific changes there is also a website where you can change the size of the images and rotate them from the navigator.

How can I respond to a listing without contact info?

Usually there is a phone number or an email to send to (within our system). If none is listed or available, that means that the ad is missing key information.

We will contact the advertiser and we will request him to modify his listing by adding a telephone number or an email address.

How can I change the email of my listing?

At this moment there is no automatic functionality to change the email address of a listing.

The only thing that you can do, so far, is to delete your listing and to bump it up again with the new email address.

Posting Duplicate Ads

bey3.com is a free classifieds site, where anybody can post as many listings as they want free of charge.

This, though, implies some challenges to maintain a good user experience for the community:

• Is an attractive target for SPAM, because there is no monetary cost. Because of this, and regardless of our best efforts to keep SPAM under control, spammers have developed automated systems or use very cheap labor to break our protection mechanisms (for example, the Captcha)

• To give more visibility to their listings, users tend to post multiple times: This way they can have their listing on the first positions for free.

For all of these reasons, we’ve implemented a duplicates detection system. The goal of this system is to prevent that on the same day a post (or one that’s very similar) is published more than once.

With this system in place we hope that spammers abandon the use of automated systems, or, simply, that publishing on our site implies too much of an effort/investment to be worth it.

We understand that there are legitimate users that are used to post their listings more than once a day to gain more visibility. The following advice is for them:

• Posting a listing once a day is allowed (and encouraged), and remains free .

• The fact that you can’t publish a listing more than once a day, doesn’t necessarily reduce its visibility, because all users will have to follow the same rule, so less listings are going to be published on a day and your listing will maintain the top positions for more time.

• If you’ve composed a listing and the system doesn’t allow you to publish it, please try again the next day, and you should be able to publish your listing without problems.

If you try to publish a listing, and you think that the system is wrong about your post being a duplicate, please, send us an email from the same email you used to publish your listing and our customer support team will study your case.

How can I get the most results from my ad?

There are over 30,000 ads published daily in bey3.com so whenever you put up an ad you should try to include as much information as possible. We are sure someone is looking for what you have to offer, so in order for your ad to be found easily you should try to leave as many references as you can so that people can distinguish it from the rest.

The ads shouldn’t be generic; each and every ad should correspond specifically to something. When you offer all the necessary details, you help the users decide if your ad interests them or not, without wasting your time or theirs.

Make sure that all your contact information is correct, because even though many people are possibly interested in your ad you may never find out.

How do I complete a transaction using bey3.com?

bey3.com should only be used to complete local transactions. If you are buying or selling a product, the transaction should take place in person at a location decided upon by both parties. Cash should be exchanged only after the item has been inspected. Conducting transactions in person help you avoid shipping charges, exchange rates, and most importantly, minimizes the risk of scams.

How do I subscribe to bey3.com’s RSS feeds?

RSS feeds are offered for all category and search results pages. To subscribe to an RSS feed, use the orange RSS link found near the bottom of search or category listing page in your RSS reader.

How do I sort search results by price or distance?

Usually category and search listing pages are sorted by date, with most recent Ads showing at the top. If you would like to sort by a different option, change the value in the “Sort by” dropdown box found near the top right of the category and search listing page.

Error: unable to add your attachment

You have the option of attaching your resume when with your reply to ads in the jobs category. The following types of files may be attached to your reply:

• .doc (Word Document)
• .pdf (Adobe Portable Document Format)

• .rtf (Rich Text Format)

• .txt (Text)

• .html (Hypertext Markup Language)

If you try to attach a file that is in an unsupported format, then you will get an error saying “We were unable to add your attachment to the email at this time.” In that case, please try to resave your file using one of the supported formats above.

How can I filter search results to a price range?

If you would like to only show bey3.com listings that are above, below or between a certain price range, use the price range search options found near the left hand side of a category and search listings page.